Telehealth Troubleshooting Topics

These topics describe some scenarios you may experience and some possible solutions.

For issues not covered in these topics, please contact your provider's office.

Technical Requirements

You will need a device with a microphone and camera, whether it is a smart phone, tablet, or computer.

Supported browsers include: Google Chrome, Microsoft Edge, Mozilla Firefox, and Safari on iOS (iPhone and iPad). We recommend using the most up-to-date version of these browsers.

Additionally, while we recommend the most current operating systems on Windows, Apple, and Android devices, the minimum supported versions include:

Windows: Windows 10

iOS: iOS 11 or higher

Android: Android 7 or higher

Camera & Microphone Issues

If you are having issues hearing or seeing your patients, see the help topics below for some solutions to common microphone and camera issues.

Camera Issues

Microphone Issues

If none of these help topics resolve your connection issues, please contact your provider.

Connection Issues

If you cannot connect to your virtual visit due to technical issues or technical limitations, please contact your provider's office.

Bluetooth Connectivity

If you are having issues connecting a Bluetooth device to your Windows, Apple, or Android device, see the topics below:

Windows 10

Apple iPhone and iPad

Android devices